Accessibility at our libraries

Explore all of the accessibility support available at our libraries and submit ideas for improvement.

Quick Accessibility Overview

Our libraries are committed to providing accessible services and support for everyone.

At our libraries you'll find:

  • Accessible toilets
  • Communication boards
  • Home Library Service
  • Large print books
  • Audiobooks and eBooks
  • Sensory-friendly programs
  • Accessibility workstation (St Kilda)
  • Visual stories
  • Step-free entrances

Provide your feedback

Our libraries rely on your feedback to help us to improve our accessibility support. If you have any feedback or ideas on how we could improve we would love to hear your suggestions.

You can contact us by:

Email: library@portphillip.vic.gov.au
Phont: 03 9209 6655

If you're deaf or have a hearing or speech impairment, contact us through the National Relay Service.
Ask for St Kilda Library at 03 9209 6655.

Communication Boards

What is a communication board?
A communication board is a visual tool that helps people share information, ask questions and express needs. It uses simple words, symbols and pictures to support communication.

How can it be used?
Visitors can point to a word or symbol to let staff know what they need. Staff can also use the board to ask questions and offer support. This can help when someone finds speaking, reading or understanding language difficult.

Why it matters
Communication boards help make the library more inclusive. They support people with different communication needs so everyone can access services and feel welcome.

A communication board titled “Communication Board St Kilda Library” with a grid of labelled icons for library services and needs. Icons include help, membership, events, computers, booking, toilets, accessible toilet, hearing support, security, Wi‑Fi, printing, first aid and more. A side panel shows options such as yes, no, help, where is, I want and something is wrong. A bottom row shows steps: first, next, then.

We have Communications boards like this at all of our libraries. 

Accessibility Support

Visual Stories

A Visual Story explains an activity or an event. It provides information about what to expect and why, using plain language statements and images.
They can help to improve understanding of what will happen, provide information about social cues and acceptable behaviours, reduce anxiety, and enhance executive functioning skills. They have been shown to be particularly helpful for people who are neurodivergent but can be used by anyone who would benefit from additional preparation and support.

A Visual Story is available for Emerald Hill Library’s Toddler Storytime, with one for Albert Park coming soon, and more to follow across our programs and spaces. You can pick up a copy at the Emerald Hill Library.

You can download a copy of our Emerald Hill Visual Story below or visit our Visual Stories webpage for more information.

Download our Visual Story for Emerald Hill

This page was last updated in July 2026.

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